I am new to the Acura family and have taken my car to Milford Acura for service twice and had great experiences with the service department. My first experience was when my alternator went and Justin the Service Manger said it would be a few hours before they would be able to get to my car and had offered me a ride back to my home which was about 10 minutes from the dealership. When my car was ready, they called me to say the car was ready and they had someone on the way to pick me up. My second ...
I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my ...
Experience was pleasant and professional. Sales and service were wonderful to work with. They'd went above and beyond to pay attention to our concerns.
Had a great professional experience buying a CPO 2019 RDX. Rob, the internet manager was the first person I contacted. Very polished and consistant, curteous follow up, expected from a military veteran! Then communicated with Aldo, Sales Manager, to help finalizie the details via email. I had searched the nation and Acura of Milford had the exact car I wanted and a very competitive price, lower than all other offers I had. When I arrived to pick up the RDX, Vinny took over to take me through the process of learning all the tech, test driving and paperwork. Vinny was knowledgeable, ...
May 7, 2019 I recently purchased a 2019 Acura RDX from this dealership. This is the second Acura I bought from salesman John Powers. The experience from start to finish went smoothly. John is not only very knowledgeable but thorough and patient. I left the dealership feeling quite comfortable with the technology and know if I need him for anything he's right there. Great guy! Noreen Viselli Shelton, Ct.
My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal.
Went in for service on my car, looked up John Powers and drove home in a 2019 RDX. John is so knowledgeable about what he is selling but also knowledgeable about the car industry itself. Acura do not loose this man.
11am I called John Powers letting him know of my emergency car need. By 2 pm I was with John at Acura test driving an RDX. By 430pm the same day I was signing papers with finance on the purchase of my new car. Great and efficient value focused sales process.
i had purchased a used car about 18 months ago that was truly awful and in the end i went back to Acura of Milford where i had purchased the car and they bought it back at a fair price painlessly and then searched out the car i wanted to replace it with and gave me a great deal on it - they also got me into a new MDX and out of my old one on a basis that was too good to pass up - the experience was simply wonderful and Leo M, John P and Craig R were ...
Chris Oglesby went above and beyond to make my experience great. My SUV needed service immediately as I was about to go out of state on a trip and a sensor malfunctioned. The repair was covered under warranty and I didn't have to pay extra for the repair or loaner vehicle while repair occurred. Chris made sure the transaction was seamless and that I was ready for my trip on time without hassle/worry. Chris Oglesby kept me up to date and informed throughout the entire process which helped to keep me at ease.
Acura if Milford is heading in the right direction. The new manager is very helpful listen to all my needs and address all the issues even though I didn't buy my car there . Thank You Acura Of Milford
The salesperson and sales team was very very patient and accomadating and helped me get into a newer car without much stress. Would recommend and come back again
I have been searching around for a deal on a new Acura and getting the best deal on my older Acura as possible. I went to places in New York, New Jersey and decided to try Connecticut. I was told to try Acura of Milford. I was referred there and spoke to the Manager, Bob Serrano. After so many attempts with other places, I was feeling the strain. Well, I couldn't believe it. They got me a fair price on my trade. They offered me coffee and made me as comfortable as could be. When we started talking numbers, ...
Thanks to Danny! This by far is my favorite car purchased from Danny. I have been buying my vehicles from Danny at his former job, Executive Jeep Nissan for the past 18 years. I'm so happy I found you at your new home, Acura of Milford. My car is everything I've been looking for. As always, thanks Danny for the smooth and easy buying experience. Juan, your loyal customer
I just wanted to take a minute to write about the service department here. Steve Knox was and always is very helpful and professional when handling all of my service needs. As well as everyone here goes above and beyond. I will continue to bring my Acura here for all of my service needs
Danny was great in assisting me in purchasing a new car. He was patient and very informative. The deal was explained to me very thoroughly and I was able to make a sound and confident decision on which car I wanted. I even left with my new car that night. Overall I give him a A+. I will be by soon with a family member who is looking for a new vehicle. Thanks Danny and Acura of Milford. You guys are the best!
Daniel C, from Acura in Milford was phenomenal! Had a previous lease with Acura, and wanted to trade in my current vehicle for a SUV. The problem was, I still had 5 months left on my lease and I was already over my mileage. Told him the budget I wanted, and he was able to get me into a brand new lease the same day! I highly recommend Daniel also known as Danny when purchasing a vehicle at Acura in Milford!
A great big thanks to Bob, Drew, Steve, Fernando and Chris the tow truck driver. My Acura MDX radiator decided to crap out while driving to an out of town wedding. We were three hours away from home and trying to get to a wedding that night. These folks were so understanding of our predicament and made sure to help us professionally and with such a great customer service ethic. I thank them SO much for all their help getting my car fixed this weekend. Please make sure they are recognized!
Mike "amazing" A couple of years ago I purchased a vehicle from CarMax what a mistake. However I started to bring the 2008 mdx to Acura of milford and they have been nothing but awesome. When I first brought in the car for a normal oil change service I met Steve Knox who works in the service department. Steve was very helpful and professional and really cares about the needs of his customers. Steve has helped me through every issue and concern I have ever had with my vehicle. I needed to have the motor replaced he made it ...
Going to Lease a new MDX for for my girlfriend. They've always been helpful. Thank you friends, appreciated the help. You guys put a smile on my girlfriends face
I have been an Acura of Milford customer for over 7 years and love it! John Powers in sales and Nelson in Service are awesome!
They took care of what was need. Satisfactory service, however very expensive. They did honor all coupons. I feel for customers such as myself who has brought my cars to your team for over 20 years the coupon price should always be given to us.
Very nice and helpful. Did all that he could so I could walk out with a car. Any questions I had he was able to answer them right away if not he got back to me asap with an answer.
John, Thanks for your patience and great customer service! The 2015 Acura MDX runs very well and was worth the wait. Thanks again, Chris Brown
It was fine. Ed did a great job in working with me, going over the car, and making himself available in the future. I would work with him again.
I recently leased a 2014 MDX, it was my first lease and my first Acura. Joe Lombard was extremely knowledgeable about the vehicle and leasing process making the decision to work with Acura of Milford an easy one. I would also like to thank Leo who along with Joe exceeded my expectations and made it a very positive experience.
John was wonderful to work with. He is extremely helpful and knowledgable. He makes you feel relaxed and comfortable when purchasing a a new car. I would definitely recommend him to friends who are looking to purchase a car.
Great! Joe Lombard was professional, knowledgable, and helpful in the purchase of our new Acura! The dealership had a variety of vehicles to view in order to make our decision.
I took my 2014 MDX in for service because my airbag warning light came on. Joe in service has always given me first class service and treated me very well. He found that the ground wire in the airbag / steering wheel harness was torn when Acura by Executive installed the heated steering wheel when I purchased the vehicle. I am so thankful that they quickly found this problem and fixed it right away! I feel much safer driving my MDX after it was properly serviced by Acura of Milford. I highly recommend this dealership for service, they exceeded my expectations and ...
I continue to be happy with all the people I deal with at Acura of Milford. From John Powers who is very knowledgeable to the technicians, always helpful & knowledgeable, to the service people and even the cashier staff. Everyone is friendly and professional! Thank you
Overall good service from sales as well as finance (I lease). I walked out feeling like I got a good value and was not nickeled and dimed as sometimes happens.
I love these guys! I drove 2 hours to check out a car they had in my color preference white. There was another white one locally but it had damage that wasn't fixed & initially the numbers were not what I had hoped. These guys went above & beyond my expectations! It was worth the drive out there twice. Initially I was disappointed after my testdrive as it did not meet my expectations comparatively to the other car locally but I came up with the idea to try another one before walking away & taking the 2 hour drive back empty ...
Joe and the team at Acura of Milford made buying our new car a great experience. I appreciated their customer service, ability to accommodate my schedule, and fair dealing. If you are considering an Acura, go here.
Our experience with Acura of Milford was excellent!! Charles, the general manager, took his time to help us on a very busy Saturday. We found the car we wanted and drove off with it a few hours later... both he and John made the process easy and enjoyable! We love our Acura and will come back! The Bartlett's
I unreservedly recommend Acura of Milford. I recently leased a new Acura ILX from this dealer and worked with John Powers, a consummate salesman in the most positive sense. John was friendly, knowledgeable, and gave me a great lease deal that several other dealers simply could not compete with. If you're looking for a great deal on a new/used Acura I recommend contacting John at Acura of Milford.
My experience with the overall lease process was as pleasant as John was. I will certainly recommend he and the dealership to friends and family! bob keaney
My fiancé and I decided to check out the inventory at Acura of Milford on a whim. We had been shopping for a new vehicle, and were pretty unimpressed with most of the other dealerships we had visited, so our expectations were very low when we arrived at Acura of Milford. Upon exiting our vehicle, and approaching the entrance to the dealership, we were immediately greeted with a warm and welcoming 'hello' from Milton Martinez, who met us outside of the dealership. We knew at this moment that our experience at here was going to be unlike any other we ...
In the situation I was in trying to trade in my car for another was not easy due to the negative equity that was going on with my car but Milton assured me he will help me as much as he can. He deffinetly gave me hope that I will get a car that I'm happy and comfortable with financially. He always gave me any updates that was going on with the trade in and also trying to get approved. He was very friendly, always professional and was very understanding of my situation. He deffinetly showed a lot of ...
The customer service is outstanding. I needed a better car for my recently surgically repaired back and Cailin sent Eddie with a car to may house for a test drive, negociated with me at my home and delivered the car at my house the next day. I never had to drive to the dealership and it was a real blessing because my back was still quite painful. Communications and trade-in process were excellent. If you live in CT, go to Acura of Milford. Philippe
My experience with Acura of Milford was Great! As a first time buyer I went in nervous and unsure of what i wanted, But my sales Rep. Milton Martinez quickly helped to get over my nervousness and unsureness. Thanks to Milton who was very easy to talk to and understood exactly what I wanted I purchased my 2012 Acura Tsx that I absolutely Love! Milton definitely made my first experience at Acura very memorable!
My overall experience with this dealer was great! I am a tough customer but a New car purchase has never been this easy for me! Eddie was very polite and informative. I knew what I wanted when i went there and did my research ahead. They had the vehicle in stock, and told them what I expected to pay. We came to an agreement pretty much right away, no hassle and I was driving out of there in my new car wituin couple of hours. Btw. I visited 2 other dealers around but neither wanted to come down to a reasonable ...
First I have to say that I don't tend to trust dealerships! I've had bad experiences with Acura dealerships in the past and was surprised that Acura of Milford made me feel so welcome from the first email to set up a test drive....to the guys in service. But I have to say the Sales Group at Milford Acura are all a delight - especially my man Milton Martinez, who made the sale happen for me and got me in the car I really wanted and never thought I could get! I guess he meant it when ...
Had my car serviced at Milford Acura. The service was done quickly and professionally. The dealership recommended new tires, but did not pressure me to get them now. The car was washed and came back in great condition.
Jack is very professional and extremely accommodating. He has always taken good care of us. As for the dealership, we have been going there for almost 20 years back to when I had my Vigor.
I have been going to Acura of Milford for basic maintanance during my first year of owning an Acura TL. A few months ago a check engine light came on that the technicians were not able to fix so far. Scott who is the service manager personally got involved in my situation. Ones I spoke with Scott, I felt that he sincerely wants me and all his customers to have a great experience at Acura of Milford, and advised me that he will do everything possible to get the check engine light corrected. I wish there were more people like ...
Acura of Milford provied exceptional service. I purchased a used Lexus RX350. Acura's financing department worked with me to get me to the monthly payments needed. After the purchase they called me up and discovered another way to further lower my interest rate. That's the first. For the very first time, I felt as if the dealer and their employees were working for my best interest, not the other way around. The reason why I went to Acura of Milford was to purchase a MDX, but after I went for a test ride with Mike Bety the salesperson, ...
My second vehicle that I purchased from Acura of Milford. John Powers was very helpful and went out of his way to see that my needs were met. Dan Freeman did all the paperwork for both of the vecihles and each time was very professiona.
Everyone at the dealership was extremely friendly and helpful. They really took into consideration what I was looking for in terms of price and quality. They answered all of my questions and I would definitely work with them again!
I recently bought a used car from Acura of Milford and am very happy with the experience. The car was offered at a good, fair price which through the wonder of modern technology and the internet, I was able to confirm via such sites as NADA.COM and EDMUNDS.COM. The post-sales portion also included some work agreed upon mutually by myself & Acura of Milford; they were prompt in fixing the issue, including sending the car to a neighboring dealer shop (the car I bought was not an Acura; this was a matter of specialized tools proprietary to the ...
The dealership was very easy to work with. Dan the person who handled finance went above and beyond to help me get approved because I did not have the best credit. He was able to make the deal happen and they made the entire process a pleasure. This is the 3rd card that I've purchased from them, and I will go back.
He actually talked me out of a $300 repair of my ignition switch I really thought I needed. He was an honest and knowledgable service mgr. He worked on it for at least 20 min. He would not even let me buy him lunch. These guys are great. A+++.
I research my new car over the Internet and recieved price quotes from many dealers. Maribeth answered all of our questions and gave us great prices John showed me the car and took us for test drive. This was one of the best car buying experiences we have ever had and they continued to follow up with us even after the sale to make sure we were happy. We have recommended them to our neighbors and they are also very happy.
They have done a very good job with my 5 year old RSX. They provide loaner cars for major services, continue to honour my free oil change guarantee even though they have since discontinued the policy of offering it with a new cars. I can't say the service has been perfect, but they fixed any outsanding issues and comped a 1000.00 repair after making an error in who was responsible for paying for it (it was a non-warranty repair).
Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either!
Very committed to satifying the customer. Follwed through with numerous phonecalls questioning my satisfaction with dealer and car. Sending a can of cookies wasn`t bad either!